SHIPPING POLICY & TERMS
Small Items: Cases of gallons/quarts, cases of grease cartridges, & 5 gallon-pails ship via FedEx Ground. For standard ground delivery, the address can be residential, commercial, agricultural, or industrial. Typical orders with 4 small items or less will ship in this manner.
Large items: Drums, kegs, pallet bundles & totes ship via LTL Freight. For standard freight delivery the address must be zoned industrial or commercial, and have receiving hours between 8am-5pm Monday-Friday, must be accessible by a 53’ tractor trailer, and equipped with a loading dock (48”- 52”) or a forklift on site to safely unload freight, a signature is required on all deliveries. Orders not meeting these conditions are subject to additional shipping fees.
Definition of Commercial/Industrial Address
Commercial addresses are those defined by our freight carrier as commercial sites. Typically, these addresses are zoned as commercial real estate. Most commercial sites have tractor-trailer access and a loading dock.
Definition of Residential Address
The fact that a business is being operated from a location does not qualify it as a commercial address. Any business being operated from a home, apartment, or other dwelling where people live on the premises is considered to be a residential address. In most cases, our freight carrier will contact you to make an appointment before delivery is attempted to a residential address. There is an additional fee for residential delivery addresses.
LTL Carrier Delivery Options
Commercial Address without Liftgate Service
To qualify for this rate the address must meet the terms of a commercial address, as defined above. In most cases, it will also have tractor-trailer access with a loading dock suitable for unloading with a pallet jack or forklift.
Commercial Address with Liftgate Service
To qualify for this rate, the address must meet the terms of a commercial address, as defined above. Liftgate delivery is provided for those businesses not equipped with a loading dock. There is an additional fee for liftgate service. Please be sure to select this service during checkout.
Residential Address without Liftgate Service
This shipping method should be chosen with extreme caution. Most residential areas are not suitable for delivery without a liftgate. The driver, in most cases, will NOT be able to assist with the unloading of the shipment. Please remember that it is solely your responsibility to remove the shipment from the truck. Items shipped via common carrier are typically large and heavy. Please have the necessary manpower available to receive your items with limited delay to the driver.
Residential Address with Liftgate Service
Most residential deliveries via common carrier should choose this method. Freight carriers prevent their drivers from assisting with the unloading of heavy equipment other than to lower it via the liftgate to ground level. Please have the necessary manpower available to receive your items with limited delay to the driver. There is an additional fee for liftgate service.
Will Call Pick Up Service
In this scenario, the customer can pick up the order at nearest LTL Terminal. Please email us to make these arrangements.